Refund & Cancellation Policy

Last Updated: 24 September 2026  |  Effective Date: 24 September 2026

At mahakaljotish.online, we are committed to providing honest, transparent, and high-quality Vedic astrology consultation services through Pandit Radheshyam. This Refund & Cancellation Policy explains when and how you may be eligible for a refund, how cancellations are handled, and the process to raise a refund request. By booking any of our services, you agree to this policy.

1. Overview

This Refund & Cancellation Policy applies to all paid consultations, guidance sessions, remedies, and any other service offered on mahakaljotish.online. All fees are quoted in Indian Rupees (INR) unless stated otherwise. By making a payment, you acknowledge that you have read, understood, and accepted this policy.

2. Eligibility for Refund

You may be eligible for a full refund in the following cases:

• You cancel your appointment at least 2 hours before the scheduled consultation time.
• We are unable to provide the consultation due to technical issues on our side.
• The Astrologer fails to join or respond within 15 minutes of the scheduled time (without prior notice).
• You were charged twice for the same service (duplicate payment).
• The payment was successful but the service was not confirmed by us.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• You cancel less than 2 hours before the scheduled consultation.
• You fail to join the consultation at the scheduled time (no-show).
• The consultation has already been delivered (fully or partially).
• You are dissatisfied with the astrological guidance or predictions, as results are based on interpretation and belief.
• You provided incorrect birth details (date, time, or place) leading to inaccurate analysis.
• You were abusive, intoxicated, or disrespectful during the consultation.
• You purchased a remedy or spiritual product that has already been dispatched or performed.
• You request a refund after 7 days from the date of payment.

4. Cancellation Policy

You may cancel your appointment by contacting us via phone or WhatsApp at least 2 hours before the scheduled slot. Cancellations made within this window are eligible for a full refund or free rescheduling (your choice).

5. No-Show Policy

If you do not join the call or respond on WhatsApp within 15 minutes of the scheduled time, the consultation will be marked as a “No-Show”. No refund will be issued in such cases. A one-time rescheduling may be permitted at our sole discretion, subject to availability.

6. Rescheduling

Rescheduling is allowed if you inform us at least 2 hours before the scheduled consultation. You may reschedule your appointment once free of cost. Additional reschedules may attract a small administrative fee. Rescheduling requests made after the appointment time will not be entertained.

7. Refund Process & Timeline

To request a refund, please contact us with the following details:

• Full name and registered phone number.
• Date and time of payment.
• Transaction ID / Payment reference number.
• Reason for refund request.

Once we receive your request, we will verify the details and respond within 3 business days. If approved, the refund will be processed to your original payment method within 7–10 business days. Bank processing times may vary depending on your bank or payment provider.

8. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank. We are committed to resolving genuine issues fairly. Fraudulent chargebacks may result in permanent suspension of services and reporting to relevant authorities.

9. Failed or Duplicate Payments

If your payment fails but the amount is debited, it is usually auto-reversed by your bank within 5–7 business days. If the amount is not reversed, please contact us with your transaction details, and we will coordinate with the payment gateway to resolve it. Duplicate payments for the same service will be refunded in full after verification.

10. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

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