Privacy Policy

Last Updated: 24 September 2026  |  Effective Date: 24 September 2026

Welcome to mahakaljotish.online (“we”, “our”, “us”, or “the Website”). We are committed to protecting the privacy, confidentiality, and security of every visitor and client who interacts with our Vedic astrology and spiritual consultation services. This Privacy Policy explains in detail what information we collect, how we use it, with whom we share it, how we protect it, and what rights you have over your personal data.

By accessing or using our Website, booking a consultation, contacting us via phone or WhatsApp, or otherwise interacting with our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Website immediately.

1. Information We Collect

We may collect the following categories of information from visitors and clients:

1.1 Personal Information You Provide Voluntarily

• Identity Data: Full name, gender, age, date of birth, time of birth, and place of birth (required for accurate astrological calculations).
• Contact Data: Phone number, WhatsApp number, email address, and postal address.
• Consultation Data: Details of your problem or concern that you voluntarily share during a consultation, such as relationship, marital, family, career, or financial issues.
• Payment Data: Billing name, payment reference, and transaction ID (we do not store card numbers, CVV, UPI PINs, or net banking credentials — these are handled by secure third-party payment gateways).
• Communication Data: Chats, emails, call records, and messages exchanged with us.

1.2 Information Collected Automatically

• Device Data: IP address, browser type, operating system, device type, screen resolution, and language preference.
• Usage Data: Pages visited, time spent, referring URLs, clicks, scroll behavior, and exit pages.
• Location Data: Approximate geographic location derived from IP address (city or region level).
• Cookie Data: Session IDs, preferences, and analytics identifiers.

1.3 Information from Third Parties

We may receive limited information from analytics providers, advertising partners, and payment processors to help us improve our services and prevent fraud.

2. How We Collect Your Information

• When you fill out a contact form, booking form, or callback request on our Website.
• When you call, WhatsApp, or email us for a consultation.
• When you make a payment for any of our services.
• Automatically through cookies, pixels, and similar tracking technologies when you browse our Website.
• Through third-party advertising and analytics platforms such as Google.

3. How We Use Your Information

We use the information collected for the following legitimate purposes:

• To provide accurate Vedic astrology consultations based on your birth details.
• To communicate with you regarding appointments, reminders, and follow-ups.
• To process payments and issue receipts or invoices.
• To personalise your experience on our Website.
• To improve our services, Website, and customer support.
• To send promotional messages, offers, or updates (only with your consent, and you may opt out anytime).
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to any third party for monetary gain.

4. Legal Basis for Processing

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Consent: When you voluntarily provide information or subscribe to communications.
• Contract: When processing is necessary to deliver a service you have requested.
• Legal Obligation: When we must comply with tax, accounting, or other legal requirements.
• Legitimate Interest: For improving our services, preventing fraud, and ensuring Website security.

5. Cookies and Tracking Technologies

Our Website uses cookies, web beacons, pixels, and similar technologies to enhance your browsing experience and understand how visitors use our Website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly (e.g., security, session management).
• Performance & Analytics Cookies: Help us understand how visitors interact with the Website (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences, language, and region.
• Advertising Cookies: Used by Google and other partners to deliver relevant ads based on your interests.

5.2 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. For more information, refer to your browser’s help section.

6. Google AdSense, Google Ads & Third-Party Advertising

We may display advertisements served by Google AdSense and/or participate in Google Ads campaigns. Google, as a third-party vendor, uses cookies (including the DoubleClick DART cookie) to serve ads based on your prior visits to our Website and other websites on the Internet.

• Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
• You may opt out of personalised advertising by visiting Google Ads Settings.
• You may also opt out of third-party vendor cookies by visiting www.aboutads.info.
• For more information on how Google uses data, please visit Google’s Partner Sites policy.

7. Analytics and Third-Party Tools

We use third-party analytics tools such as Google Analytics, Google Search Console, and Meta Pixel to understand traffic patterns, user behaviour, and campaign performance. These tools may collect information such as your IP address, device type, and pages visited. This data is aggregated and does not personally identify you.

8. Sharing of Information

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who help us operate the Website (hosting, analytics, payment gateways, communication tools).
• Legal Authorities: When required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.
• With Your Consent: When you explicitly authorise us to share your information.

9. Payment Processing

All payments made on our Website are processed through secure, PCI-DSS compliant third-party payment gateways such as Razorpay, PayU, PayPal, or similar providers. We do not store your card number, CVV, UPI PIN, net banking password, or any sensitive financial credentials on our servers. Please review the privacy policies of the respective payment gateways for more details.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Consultation records may be retained for up to 3 years, after which they are securely deleted or anonymised.

11. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure servers with firewalls and regular malware scanning.
• Restricted access to personal data on a need-to-know basis.
• Regular backups and monitoring for suspicious activity.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including India, the United States, and the European Union, where our service providers operate. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

13. Your Rights (GDPR, CCPA, DPDP Act)

Depending on your location, you may have the following rights:

13.1 Under GDPR (EU/UK Users)

• Right to access your personal data.
• Right to rectification of inaccurate data.
• Right to erasure (“right to be forgotten”).
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent at any time.

13.2 Under CCPA (California Users)

• Right to know what personal information is collected.
• Right to request deletion of personal information.
• Right to opt out of the sale of personal information (we do not sell your data).
• Right to non-discrimination for exercising your rights.

13.3 Under DPDP Act (India)

• Right to access, correct, and erase your personal data.
• Right to grievance redressal.
• Right to nominate a representative.

To exercise any of these rights, please contact us using the details in Section 19.

14. Children’s Privacy (COPPA)

Our services are not intended for children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

15. Confidentiality of Consultation

All consultations, whether conducted via phone, WhatsApp, email, or in person, are treated as strictly confidential. We do not disclose the details of your consultation, birth chart, or personal concerns to any third party without your explicit consent, except where required by law.

16. Third-Party Links

Our Website may contain links to third-party websites, including payment gateways, social media platforms, and partner sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of every website you visit.

17. Email and Communication

By providing your email address or phone number, you consent to receive communication from us related to your consultation, appointment reminders, service updates, and promotional offers. You may opt out of promotional communication at any time by replying “STOP” or contacting us directly.

18. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

19. Contact Us

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© 2026 Pandit Radheshyam | mahakaljotish.online — All Rights Reserved. This Privacy Policy is governed by the laws of India.